These are the general terms and conditions that apply to your purchase of goods from IEC through our website at IEC. It is available on the IEC website. When we refer to IEC in these terms and conditions, we use the pronoun 'we' and its derivatives. When we use the pronoun 'you' and its derivatives, we mean a user shopping from IEC and buying its products.In addition to these general terms and conditions, there are other important legal conditions concerning the Return policy and Cancellation policy. Agreeing to these general terms and conditions signifies your approval and commitment to the return policy, which forms a legally binding contract between you and us.
You must read these general terms and conditions and the return policy carefully before making any purchases from IEC. We reserve the right to change the general terms and conditions and return policy at any time. Any changes will apply to all new orders after posting the changes on the IEC page. You should review the general terms and conditions and return policy posted on the IEC page before each request. If you have any questions regarding these general terms and conditions, return policy, cancellation policy, products, or 'IEC', please contact us and speak to one of our representatives at this number: 19641.
Using our website (even without purchasing any of our products) means your approval and commitment to these terms and conditions. We strive to ensure the accuracy and validity of all information contained on the IEC website, including product descriptions and prices, at all times. However, errors may occur. We will attempt to correct all errors and information on the IEC website as soon as possible; if we find that an error impacts your order, we will try to inform you. Please keep in mind that 'IEC' provides a different shopping experience than purchasing from a physical store. You should be aware of:
The colors of products shown on the website depend on many factors, including the display settings used on the site, product shapes, and sizes. They may appear different in reality than on the screen. We provide dimensions and measurements with the product descriptions; it is your responsibility to ensure that the actual size of each product fits your purpose.
Photos on the website are for illustration purposes only. To obtain an accurate description of any product and its details, you should read the product description listed.
All products depend on their availability in stock, which means we may be unable to fulfill your order if they are out of stock. Products shown for sale may be removed from sale either online or in stores at any time. In such cases, it is our responsibility to refund any amount you have paid for products you did not receive.
Promotion offers and products on the IEC website may not all be available in stores and vice versa. Our product prices on our website are the same as those listed in our stores. Sometimes, you may find a price difference due to different promotions in stores or on our website.
IEC assumes the validity of information provided by the customer; the customer is held responsible for the accuracy of their personal information and data required to complete the purchase. The customer assumes responsibility if they provide any incorrect information. IEC shall not be responsible if otherwise happens.
We will do our best to keep our website free from any viruses; you must ensure to use appropriate programs and software for detecting viruses and any other malicious content online on your computer or smartphone. Be cautious! You may encounter many pseudo IEC websites that may seem similar to the official website and claim to sell our products. IEC is not responsible for any fraud or fraudulent attempts by other websites. The official IEC website is:
We reserve the right at any time to modify, stop selling, halt services, sell any of our products, or stop online shopping temporarily or permanently, with or without prior notice. If our service stops after payment, we will refund you in accordance with the return policy.
It is your responsibility to ensure the confidentiality of your login and password, and all other data related to your account at all times. You agree to notify us as soon as you suspect any risk to the security of your account.
Unless you are 18 years old or older, you may not purchase from IEC. The delivery address must be in Egypt. You should provide a valid email and a cell phone number that you can be easily contacted through. All products sold by 'IEC' are for personal use only; none of these products are authorized for commercial or industrial use unless explicitly stated.
Both your act of accessing the webpage and your personal email are considered confirmation of your final order sent to IEC. Please pay attention when placing your order, as you may not be able to modify or add any more products after we send you your confirmation email. If you wish to modify your order after completing your purchase, you may incur additional costs. The purchase requisition approval contains the product details you have ordered, the total cost of comprehensive delivery, assembly, and order number. You should print a copy of these general terms and conditions, along with the return policy and cancellation policy, and keep them in a safe place. You will need to refer to this data when you contact us with your request.
Although we hope to provide all products ordered, we reserve the right, at our discretion and without giving reasons, not to accept any purchase order at any time (prior to delivery of your order). If we refuse your order, we will notify you as soon as possible, along with any amount owed.
You may pay for the products you purchase in any way. We will charge the amount to be paid from your card at the time you submit the purchase order. We will contact you if we encounter any trouble collecting the amount of the purchase made. The collection of the order value does not mean acceptance of the purchase; in the event of non-acceptance of your order, you will be refunded the full amount as soon as possible (and in any event within three working days of the notice of rejecting your order). We are responsible for the refund to your bank. The date of refund to your credit card may differ according to your bank (it may take from 1 business day to 3 weeks). If you cancel your installment service, IEC will not be responsible for any assembly fees that may incur from the credited bank (please check with your bank).
All prices listed on 'IEC' do not include delivery or assembly fees outside Cairo. Delivery and assembly fees will be added to the total price of your order according to the following paragraph. In most cases, the delivery fees you paid are those provided by 'IEC' when you placed your order. Delivery fees will be calculated according to your location, measurements, weight, size, nature, and the value of your product.
Although we constantly check the accuracy of our stock on 'IEC' and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we will inform you as soon as possible.
Delivery of any defective product will be replaced after collecting the product. • Requests to reschedule delivery & assembly can only be postponed, and that request should be sent 5-7 days prior to the date. It will be to the next available slot.